The Secrets of Facilitation
The SMART Guide to Getting Results with Groups
2. Auflage Oktober 2012
496 Seiten, Softcover
Wiley & Sons Ltd
Kurzbeschreibung
This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. This new edition includes new chapters that highlight such timely topics as: facilitating virtual meetings; facilitating very large groups; facilitating conferences; and building an internal facilitator capability. The book also offers new cross-cultural examples, and an ancillary website with forms, checklists and a sample facilitator guide.
This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. This new edition includes new chapters that highlight such timely topics as: facilitating virtual meetings; facilitating very large groups; facilitating conferences; and building an internal facilitator capability. The book also offers new cross-cultural examples, and an ancillary website with forms, checklists and a sample facilitator guide.
What's New in the Second Edition? xviii
Case Study: The Secrets in Action--How Two Practitioners Have Put the Secrets to Work xx
INTRODUCTION: A POWERFUL SECRET xxiii
I. WHAT IS THE ROLE OF A FACILITATOR? 1
II. THE SECRETS TO QUESTIONING: DESIGN YOUR QUESTIONS TO GET BETTER ANSWERS 17
III. THE SECRETS TO PREPARING: KNOW YOUR 5 PS 37
IV. THE SECRETS TO STARTING: INFORM, EXCITE, EMPOWER, INVOLVE 57
V. THE SECRETS TO FOCUSING: ESTABLISH THE COURSE, AVOID DETOURS 79
VI. THE SECRETS TO RECORDING: THE POWER OF THE PEN--USE IT, DON'T ABUSE IT, MAKE IT THEIRS 101
VII. THE SECRETS TO INFORMATION GATHERING: KNOW YOUR TOOLS AND HOW TO USE THEM 123
VIII. THE SECRETS TO CLOSING: REVIEW, DEFINE, EVALUATE, END, DEBRIEF 155
IX. THE SECRETS TO MANAGING DYSFUNCTION: CONSCIOUS PREVENTION, EARLY DETECTION, CLEAN RESOLUTION 175
X. THE SECRETS TO CONSENSUS BUILDING: CREATE AND MAINTAIN A CONSENSUS-FOCUSED PROCESS 209
XI. THE SECRETS TO ENERGY: SET THE PACE, ANTICIPATE THE LULLS, REACT ACCORDINGLY 247
XII. THE SECRETS TO AGENDA SETTING: ADAPT YOUR AGENDA TO ADDRESS THE NEED 267
XIII. THE SECRETS TO FACILITATING VIRTUAL MEETINGS: KEEP EVERYONE FOCUSED AND ENGAGED 287
XIV. THE SECRETS TO FACILITATING LARGE GROUPS AND CONFERENCES: USE THE POWER OF PROCESS TO GUIDE AND ENGAGE 303
XV. THE SECRETS TO FACILITATING CROSS-CULTURAL GROUPS: RECOGNIZE YOUR OWN BIASES TO BETTER ADAPT TO THE CULTURE OF OTHERS 317
XVI. THE SECRETS TO BUILDING AN INTERNAL FACILITATOR CAPABILITY: BUILD THE CASE, RAISE AWARENESS 369
XVII. SPECIAL TOPICS 395
EPILOGUE 417
RESOURCE GUIDE FOR FACILITATORS 419
INDEX 435
