Hotel Front Office Management
5. Auflage Dezember 2010
512 Seiten, Hardcover
Wiley & Sons Ltd
Kurzbeschreibung
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Chapter 1: Introduction to Hotel Management
Chapter 2: Hotel Organization and the Front Office Manager
Chapter 3: Effective Interdepartmental Communications
Chapter 4: Property Management Systems
Chapter 5: System-Wide Reservations
Chapter 6: Revenue Management
Chapter 7: Guest Registration
Chapter 8: Checking the Financials
Chapter 9: Guest Checkout
Chapter 10: Preparation and Review of the Night Audit
Chapter 11: Managing Hospitality
Chapter 12: Training for Hospitality
Chapter 13: Promoting In-house Sales
Chapter 14: Security
Chapter 15: Executive Housekeeping
