The Quality Handbook for Health Care Organizations
A Manager's Guide to Tools and Programs
J-B AHA Press
1. Auflage März 2004
288 Seiten, Softcover
Wiley & Sons Ltd
This important book is a practical, theory-based resource on the topic of health care quality management written for health care administrators and practitioners. It offers the tools needed to help managers make decisions, prioritize resources (financial and human), and analyze and improve the care they deliver. The Handbook offers a hands-on approach to specific topics such as the implementation of managerial goals, instructions for developing accurate measurements for evaluating care, the utilization of data as a basis for process improvement, exploration of quality management tools and techniques, guidelines for the complex integration of collaborative services in health care, and methods for effective communication and improving accountability.
Foreword.
Author's Note.
Preface.
The Authors.
1. The Role of the Manager.
2. Managing Quality.
3. Information and Prioritization.
4. Managing Quality Data.
5. Using Quality Tools and Statistical Methods for Data
Analysis.
6. Translating Information into Action.
7. Working with Guidelines.
8. Communication and Accountability.
9. To Err Is Indeed Human.
10. Working Together.
Conclusion.
Bibliography.
Name Index.
Organizations offers students of health care policy and
management a unique opportunity to learn firsthand from one of the
nation's leading experts in health care quality. Dr.
Dlugacz's passion for promoting the highest ideals of quality
in health care should inspire future generations of health care
professionals."
--Alan M. Leiken, chair, Department of Health Care Policy and
Management, School of Health Care Policy and Management, School of
Health Technology and Management, Health Sciences Center, State
University of New York at Stony Brook
"This outstanding book combines both the quantitative
aspects of data collection and analysis with the critical human
behaviors that make up a health care institution's culture.
Only when these two factors combine do true 'quality'
decisions and patient care result."
--Stuart R. Levine, author, The Six Fundamentals of
Success
"The Quality Handbook reflects the authors'
combination of technical know-how, years of experience, and the
enthusiasm for the complex challenge of their work."
--Margaret E. O'Kane, president, National Committee of
Quality Assurance
Management for the North Shore--Long Island Jewish Health
System.
Andrea Restifo, R.N., M.P.A., is vice president Quality Management
for the North Shore--Long Island Jewish Health System.
Alice Greenwood, Ph.D., is information and research specialist
Quality Management for the North Shore--Long Island Jewish
Health System.
