Experiential Marketing
Secrets, Strategies, and Success Stories from the World's Greatest Brands

1. Edition June 2016
224 Pages, Hardcover
Wiley & Sons Ltd
Short Description
Experiential Marketing is the essential guide to experiential marketing and a survival manual for brands in today's consumer-in-control economy. Written by the leaders of the experiential movement, the book details the increasing failure of traditional marketing techniques and lays out a blueprint for exploiting a new marketing paradigm. With more consumers avoiding or ignoring ads, brands need a new way to reach them--and companies that have turned to live, face-to-face "experiences" are generating billions of dollars in sales, expanding customer reach, and generating stronger relationships with customers who buy more, buy quicker and buy forever. This book will show marketers and business leaders how to:
* Increase reach and expand your customer base
* Create face-to-face customer connections
* Deploy a new, more effective marketing strategy
* Sidestep the decline of traditional mass media advertising
Marketers need to reinvent how they market in today's consumer-controlled messaging environment and Experiential Marketing will provide a roadmap for putting their brands on a winning path.
The most researched, documented, and comprehensive manifesto on experiential marketing.
As customers take control over what, when, why, and how they buy products and services, brands face the complete breakdown and utter failure of passive marketing strategies designed more than a half-century ago. To connect with a new generation of customers, companies must embrace and deploy a new marketing mix, powered by a more effective discipline: experiences.
Experiential marketing, the use of live, face-to-face engagements to connect with audiences, create relationships and drive brand affinity, has become the fastest-growing form of marketing in the world as the very companies that built their brands on the old Madison Avenue approach--including Coca-Cola, Nike, Microsoft, American Express and others--open the next chapter of marketing. . . as experiential brands.
Using hundreds of case studies, exclusive research, and interviews with more than 150 global brands spanning a decade, global experiential marketing experts Kerry Smith and Dan Hanover present the most in-depth book ever written on how companies are using experiences as the anchor of reinvented marketing mixes.
You'll learn:
* The history and fundamental principles of experiential marketing
* How top brands have reset marketing mixes as experience-driven portfolios
* The anatomy of a brand experience
* The psychology of engagement and experience design
* The 10 habits of highly experiential brands
* How to measure the impact of experiential marketing
* How to combine digital and social media in an experiential strategy
* The experiential marketing vocabulary
* How to begin converting to experiential marketing
Marketers still torn between outdated marketing models and the need to reinvent how they market in today's customer-controlled economy will find the clarity they need to refine their marketing strategies, get a roadmap for putting their brands on a winning path, and walk away inspired to transition into experiential brands.
Chapter 1 The Rise of the Experience 1
The Experience R/Evolution 3
Recalibrating the Marketing Mix 7
The New Branding Frontier 14
Reference 15
Chapter 2 The Psychology of Engagement 17
The Science Behind Relationships 19
Learning Drives Understanding 24
References 24
Chapter 3 Developing an Experiential Strategy 25
Connection 26
Control 34
Content 42
Currency 49
Conversion 55
Strategy First 62
Chapter 4 Anatomy of an Experiential Marketing Campaign 63
Remarkable 63
Shareable 67
Memorable 73
Measurable 75
Relatable 77
Personal 81
Targetable 83
Connectable 85
Flexible 88
Engageable 91
Believable 95
Reference 98
Chapter 5 Digital Plus Live 99
Creating a Wired Experience 100
Connecting Online and Off 115
Chapter 6 Experience Design 117
Creating Living Stories 118
Building an Experience 120
Bringing Brands to Life 131
Chapter 7 Proving Performance and Measurement 133
Metrics That Matter 137
Building Your Performance Plan 141
The Power of Touch 144
Brands Making Headway 147
The Next Phase 149
Practice Measurement Discipline 150
References 153
Chapter 8 The 10 Habits of Highly Experiential Brands 155
The DNA of Experiences 156
Embracing Experiential 171
Chapter 9 The Vocabulary of Experiences 173
New Marketing Features, Functions, and Terms 174
Chapter 10 Converting to an Experience Brand 187
Step 1. Identify Your Fronts 187
Step 2. Find and Align Partners 188
Step 3. Select the Right Agency 189
Step 4. Fix Your RFP Process 190
Step 5. Beef Up Your Internal Teams 193
Step 6. Create Value 193
Step 7. Improve Lower-Funnel Results 194
Reference 195
Acknowledgments 197
About the Authors 199
Index 201