The Volunteer Management Handbook
Leadership Strategies for Success
Wiley Nonprofit Law, Finance, and Management Series
2. Edition December 2011
480 Pages, Hardcover
Wiley & Sons Ltd
Completely revised and expanded, the ultimate guide to
starting--and keeping--an active and effective volunteer
program
Drawing on the experience and expertise of recognized
authorities on nonprofit organizations, The Volunteer Management
Handbook, Second Edition is the only guide you need for
establishing and maintaining an active and effective volunteer
program. Written by nonprofit leader Tracy Connors, this handy
reference offers practical guidance on such essential issues as
motivating people to volunteer their time and services,
recruitment, and more. Up-to-date and practical, this is the
essential guide to managing your nonprofit's most important
resource: its volunteers.
* Now covers volunteer demographics, volunteer program leaders
and managers, policy making and implementation, planning and staff
analysis, recruiting, interviewing and screening volunteers,
orienting and training volunteers, and much more
* Up-to-date, practical guidance for the major areas of volunteer
leadership and management
* Explores volunteers and the law: liabilities, immunities, and
responsibilities
Designed to help nonprofit organizations survive and thrive,
The Volunteer Management Handbook, Second Edition is an
indispensable reference that is unsurpassed in both the breadth and
depth of its coverage.
Part One Volunteer Resource Program Assessment, Analysis, and Planning.
Organizational Assessment/Planning.
Chapter 1 Volunteer Models and Management (R. Dale Safrit, Ed.D. North Carolina State University and Ryan Schmiesing, Ph.D. Ohio Community Service Council).
Chapter 2 Volunteer Demographics (Harriett C. Edwards, Ed.D., R. Dale Safrit, Ed.D. and Kimberly Allen, North Carolina State University).
Chapter 3 Preparing the Organization for Volunteers (Jeffery L. Brudney, Ph.D., Cleveland State University).
Chapter 4 Shaping an Organizational Culture of Employee and Volunteer Commitment (Judith A. M. Smith, D. M., HandsOn Jacksonville, Inc.).
Operational Assessment/Planning.
Chapter 5 Maximizing Volunteer Engagement (Sarah Jane Rehnborg, Ph.D. and Meg Moore, MBA, University Of Texas at Austin).
Chapter 6 Assessment, Planning and Staffing Analysis (Cheryle Yallen, MS, CNY Enterprises, Chicago, IL and Barbara Wentworth, MS).
Chapter 7 Policy Development for Volunteer Involvement (Linda L. Graff, BSW, MA, Linda Graff and Associates Inc.).
Part Two Strategic Deployment and Implementation.
Accession.
Chapter 8 The Latest Approach to Volunteer Recruitment Competency-Competence Pathways and Volunteer Resource Management Systems (Stephen Hobbs, Ed.D., WELLthLearning.com).
Chapter 9 Orientation.
Welcoming New Volunteers into the Organization (Harriett C. Edwards, Ed.D., North Carolina State University).
Training.
Chapter 10 Training Volunteers (Mary Kay Hood, M.S., Hendricks Regional Health).
Communications.
Chapter 11 Volunteer and Staff Relations (Nancy Macduff, MACE, Macduff/Bunt Associates).
Chapter 12 Communicating with Volunteers and Staff (Denise Sevick Bortree, Ph.D., Pennsylvania State University).
Program Management.
Chapter 13 Volunteer Performance Management.
The Impact Wheel (Julie Cross, Ph.D., Stratagem, Inc. and Stephen Hobbs, Ed.D., WELLth Learning Network).
Chapter 14 Risk Management in Volunteer Involvement (Linda L. Graff, MA, Linda Graff and Associates Inc.).
Part Three Results and Evaluation.
Chapter 15 Evaluating the Volunteer Program.
Contexts and Models (Jeffrey L. Brudney, Ph.D., Cleveland State University and Tamara G. Nezhina, Ph.D., Depaul University).
Chapter 16 Evaluating Impact of Volunteer Programs (R. Dale Safrit, Ed.D., North Carolina State University).
About the Editor.About the Contributors.
About the Website.
Index.
